Frequently Asked Questions

Playgeko is a club and facility management software for every sport: tennis, football, basketball, padel, gyms, and multi-sport facilities. Every sport gets the same full feature set, built for how that sport actually runs.

It means everything you need to manage and grow your club lives in one platform: capturing customer information, bookings, tournaments and leagues, coaching packages, staff management, finance and reporting, CRM, omnichannel communication, and marketing. You're not stitching together separate tools and hoping they stay in sync; it's all in one place you can see.

Ask Playgeko's AI directly, in plain language, and get answers on your bookings, revenue, and club performance instead of digging through reports yourself. It also works in the background: flagging players who are due for a renewal, surfacing good upsell candidates, and filling empty court time by matching open slots to player booking patterns, so the gaps in your schedule get worked instead of just sitting there.

Yes, from a single account.

Registration takes about a minute. Full onboarding usually takes around 30 minutes, depending on your club's size, number of courts, branches, and any custom pricing. Our team is with you throughout.

We know switching software is real work, so we handle the import for you rather than asking you to start over. The cleaner and more complete your current data is, the smoother it goes; if there are gaps or formatting issues, we'll work through them with you instead of leaving you to sort it out alone.

Your data isn't deleted automatically when a trial ends. If you decide not to continue and close your account, we remove or anonymize your data within 30 days, giving you time to change your mind.

You get a full training session with our team plus hands-on help with setup, so you and your staff are ready from day one.

Our pricing is transparent: three packages, Lite, Growth, and Custom, each scoped by branches, courts, and staff seats rather than billed per individual court. See the full breakdown on our pricing section.

No standard setup fee. Custom work, such as integrations, payment implementation, communication channels, banking setup, or whitelabelling, is scoped and charged separately.

Playgeko is subscription-based. On a monthly plan, you can cancel anytime, no contract required.

Yes, including pro-rated pricing for bookings that overlap both windows.

Yes, and you can override standard pricing when you do.

Yes, and your staff have full flexibility to tailor it: set the frequency, days, and times for a recurring booking, rather than being locked into a fixed weekly pattern. Staff also have the option to set these up directly on a player's behalf, not just through self-service booking.

Yes. Role-based access control sets different permission levels for staff and owners, with full audit trails, and data exports are kept at the admin level as standard practice for protecting sensitive club data.

Yes, through your own white-label app or through the Playgeko marketplace app.

You have two options for how payments flow. You can set up online collection directly to your own business bank account (available at an extra implementation fee), or Playgeko can collect payments through your white-label app or the marketplace and disburse them to your club via bank transfer through Stripe. Either way, paying individual coaches out of that revenue is handled by your club.

Both. It helps you identify opportunities to fill empty court time, surface upsell and renewal opportunities, and give you a direct booking channel so new demand doesn't depend on a third-party marketplace. The CRM also supports selling corporate packages and creating corporate events and tournaments, helping you fill more bookings and grow your customer base through corporate offers.

Yes, as an add-on on the Growth and Custom plans, via email and WhatsApp, sent and tracked from inside Playgeko rather than a phone that only your staff can see.

It's yours, in full. We take privacy and data seriously: we don't sell your data, and we only share it with the processors that keep the platform running (our database, payments, and hosting providers), all of whom are contractually bound to protect it. Full details are in our privacy policy.

Card details are processed directly by our payment processor and are never stored on Playgeko's servers. All data in transit is encrypted.

Yes.

Yes. We process data under GDPR's legal bases for contract performance, legitimate interest, and legal obligation, and you have the right to access, correct, export, or delete your data at any time. See our privacy policy for the full breakdown.

We monitor uptime, performance, and background systems around the clock, so issues are caught quickly regardless of day. Urgent requests are addressed as quickly as possible, and we aim to resolve issues the same day they're reported.

Every club gets our attention regardless of plan. We aim to respond as quickly as possible, and back that with an in-app chatbot, FAQ, how-to guides, and knowledge base for instant answers.