One WhatsApp number. The whole team behind it.
Connect your club’s own WhatsApp number, and every message lands in a shared inbox, matched to the right member or turned into a new lead.
Your club’s WhatsApp lives on one person’s phone.
For most clubs, WhatsApp is where bookings, questions, and new enquiries arrive. It is also usually one phone, held by one person, who is not always at the desk.
When that person is off, messages wait. When they leave, the history goes with them. Playgeko moves the conversation into a shared inbox tied to your member records.
Built around how clubs actually use WhatsApp
Your club’s own number
Connect the WhatsApp number your customers already know, using Meta’s guided sign-up. Playgeko checks that the number belongs to your Meta account, and a number can only be linked to one club. Only owners and admins can connect or disconnect it.
Messages go to the right club
Incoming messages are verified and routed by the number they were sent to, never guessed. If your club has several branches, a conversation can be assigned to a specific one.
Matched to members and leads
Each message is attached to an existing conversation, then a matching member, then a matching lead. If none exists, Playgeko creates a new lead so the enquiry is not dropped. Matching tolerates formatting differences in phone numbers, such as a leading plus sign.
Claim a conversation
A team member can claim a conversation so everyone knows it is handled. New messages notify your staff, and the sidebar shows an unread count. You can filter the inbox to unread conversations only.
Reply without leaving Playgeko
Write replies up to 4,096 characters from the inbox, with the member’s history beside you. Delivery is tracked as sent, delivered, or failed, and failed messages stay visible in the conversation.
Messages from the phone are kept too
If someone replies from the WhatsApp app on the club phone, the message is captured in the conversation and labelled “Sent from phone”, so the history stays complete.
Follows WhatsApp’s 24-hour window
You can reply for 24 hours after a customer’s last message. After that, the inbox marks the conversation as closed until they write again, in line with WhatsApp’s rules.
Connected to follow-ups
WhatsApp steps in your follow-up sequences send from the same number, and each message updates the member’s last-contacted date.
An enquiry at 9pm
What happens when someone messages the club after the desk has closed.
- 9:02 pm
A number you do not recognise asks whether there is a court free on Thursday evening. The message arrives in the inbox and a new lead is created automatically.
- 9:03 pm
Your staff receive a notification, and the sidebar shows one unread conversation.
- 8:30 am
The next morning, a colleague claims the conversation and replies from the inbox. The lead record is right beside it.
- 8:45 am
The player books. The lead is converted to a member record, with the whole conversation attached.
Who it helps
Owners
Stop depending on one phone, and keep your customer conversations as a club asset.
Staff
See who is writing, who has it covered, and the member’s history before you reply.
Players
Message the number you already know, and get a faster answer.
Up and running in three steps
- Step 1
Connect your number
An owner or admin links the club’s WhatsApp number through Meta’s guided sign-up.
- Step 2
Invite your team
Give front desk staff access so they can see and claim conversations.
- Step 3
Start replying
New messages arrive in the inbox, matched to members and leads.
The WhatsApp inbox is part of the CRM, which is included in the Professional plan.
Works with the rest of Playgeko
The inbox is part of your CRM. Conversations attach to member records and leads, and the same WhatsApp number powers your follow-up sequences.
CRM & Member Management
A single member record built from real bookings, with leads, tasks, and WhatsApp conversations alongside it, so your team always has the full picture.
CRM Automations & Follow-ups
Build a sequence once, and Playgeko creates the tasks and sends the messages on schedule, so no new member or renewal goes quiet.
Club Staff Management
Give each team member exactly the access they need, branch by branch, and see how your team is performing.
Questions clubs ask
Can I use the number my customers already have?
Yes. You connect your club’s own WhatsApp number through Meta’s guided sign-up, so customers keep messaging the same number.
What happens if a stranger messages us?
Playgeko creates a new lead from the message, so the enquiry shows up in your CRM instead of being lost.
Can I send bulk messages or broadcasts?
No. The inbox is for conversations. Replies are free-form text within WhatsApp’s 24-hour window after the customer’s last message. Approved message templates and broadcasts are not available.
Who can connect or disconnect the number?
Only owners and admins. If the connection is revoked on the Meta side, Playgeko disconnects automatically and asks an owner to reconnect.
Is it safe for customer data?
Incoming messages are verified before they are accepted, each message is routed only to the club that owns the number, and your connection credentials are stored encrypted.